Submitted by Caspar Baum, EC Harris, Head of Aviation, Asia
While I was attending Smart Airports World Asia Conference few days ago, Sei-Chang Sohn did a very informative presentation on how Incheon Airport is focusing on optimising IT services for customers. The U-airport framework includes U-Fast passenger (self check-in, immigration and cyber Terminal) and U-Dynamic Guide (signage, board and mobile) increasing significantly customers’ satisfaction. While there is definitely a need for technology, I tend to agree with Fraport’s opposite response... Read More
