Submitted by Andrew Macpherson, EC Harris, Partner
With the explosion of internet banking and more recently mobile banking, many industry experts are starting to question the relevance or necessity for relatively expensive retail banking networks.
In reality, the branch is still probably the best environment for banks to showcase their products and interact with customers. However, the next-generation retail banking branches will need to be a place where customers receive much better advice, their problems are solved and they have access... Read More
